Nairobi, Kenya – Deputy President Kithure Kindiki has acknowledged the ongoing challenges facing Kenya’s Social Health Authority (SHA) system, promising that the government is committed to addressing technical failures and ensuring all Kenyans have access to quality healthcare.
Speaking at a high-level health summit at his Karen residence, DP Kindiki emphasized that while the SHA platform was intended to streamline medical insurance, it has faced operational setbacks, causing frustration among patients and healthcare providers.
“A great deal of work remains to be done. If SHA was operating as expected, Kenyans wouldn’t be voicing these concerns,” he said.
Officials from the Ministry of Health and county representatives attended the summit to discuss solutions. Kindiki confirmed that the Ministry is reviewing the Means Testing Tool used for SHA contributions, with a revised system expected to roll out soon. Health Cabinet Secretary Deborah Barasa reassured the public:
“We are reviewing benefit tariffs, and new adjustments will be made public by March 1st.”
Healthcare Facilities Struggle with SHA System Failures
A recent study by the Rural & Urban Private Hospitals Association of Kenya (RUPHA) shows that 89% of healthcare facilities have reported major operational setbacks under SHA. Common issues include prolonged technical downtime, delayed OTP verification, and slow claim approvals.
Dr. Brian Lishenga noted:
“The SHA portal continues to experience critical performance issues, with 89% of healthcare providers struggling to manage claims. Payments remain inconsistent, increasing financial pressure on patients.”
Council of Governors Chair Ahmed Abdullahi also highlighted the impact on Level 2 health facilities and HIV-related data management:
“Capitation for Level 2 facilities has been significantly delayed, and reimbursements remain untimely. Instability in health data systems poses serious risks to healthcare delivery.”
Government Commits to SHA Reforms
DP Kindiki assured Kenyans that the Ministry of Health is working to improve portal functionality, streamline reimbursement procedures, and strengthen coordination with healthcare providers. These reforms are seen as critical for the long-term success of Kenya’s universal healthcare strategy.
