Nairobi residents applying for passports or seeking immigration services may need to visit specific government offices for appointments, biometric enrolment, document collection or other processes that require physical attendance.
The most important destination in Nairobi is Nyayo House, which houses key immigration and passport services in the Nairobi CBD.
This Metros guide identifies the main immigration and passport service destinations in Nairobi and explains how to reach them using the city’s public transport network.
For commuters unfamiliar with Nairobi’s matatu system, the Nairobi Matatu Routes and Numbers database provides routes and destinations across the city.
Nyayo House Immigration Offices
Nyayo House is one of Kenya’s best-known immigration-service locations and a major destination for people dealing with passport and immigration matters in Nairobi.
The building is located along Kenyatta Avenue/Uhuru Highway in Nairobi CBD, close to several major city landmarks and public transport corridors.
A dedicated Nyayo House Immigration Offices transport guide should be the first supporting article in this cluster.
Passport Services at Nyayo House
People may be required to attend Nyayo House for stages of a passport process that require physical presence.
Applicants should complete the required online steps and follow the instructions associated with their application before travelling.
Do not travel to Nyayo House merely because you have started a passport application. Confirm whether you have reached a stage requiring physical attendance.
Directorate of Immigration Services
Kenya’s immigration system handles matters extending beyond passports, including services affecting foreign nationals, permits, citizenship and other immigration processes.
The exact office or process required depends on the service being sought.
Metros will concentrate on the physical-access question: where the relevant destination is and how a commuter can reach it.
How to Get to Nyayo House by Matatu
Nyayo House is particularly suitable for the Metros database because it sits close to several major Nairobi CBD transport corridors.
Passengers arriving in the CBD from different parts of Nairobi can generally alight at their normal city-centre termini and continue towards Kenyatta Avenue/Uhuru Highway.
For commuters travelling from Kawangware and Waithaka, the Route 2 Nairobi–Kawangware–Waithaka guide provides the main corridor towards central Nairobi.
From Kasarani
Passengers travelling from Kasarani can use the Route 49 Nairobi–Kasarani guide to reach Nairobi CBD.
From the CBD terminus, continue towards Nyayo House on foot or make an appropriate short connection depending on the alighting point.
From Githurai and Kahawa West
Passengers travelling from Githurai or Kahawa West can use the Route 44 Nairobi–Githurai–Kahawa West guide towards Nairobi CBD.
Once in the CBD, proceed towards the Kenyatta Avenue/Uhuru Highway side of the city centre.
From Ongata Rongai
Passengers travelling from Ongata Rongai can use the Route 125 Nairobi–Ongata Rongai guide towards Nairobi.
Because this corridor approaches the CBD from Lang’ata Road, passengers should confirm the most convenient alighting point for Nyayo House rather than automatically travelling farther into the city centre.
From Kiserian
Passengers travelling from Kiserian can use the Route 126 Nairobi–Kiserian guide through Ongata Rongai and Lang’ata Road towards central Nairobi.
Tell the conductor that your final destination is Nyayo House so you can identify the most convenient alighting point.
From Eastlands
Passengers travelling from Umoja, Kayole, Donholm, Embakasi and other parts of Eastlands can use their normal Nairobi CBD services before continuing towards Nyayo House.
The Nairobi Matatu Routes and Numbers database can be used to identify the appropriate route into central Nairobi.
Nyayo House and Huduma Centre GPO
Nyayo House is also relatively close to another major government-service destination already mapped by Metros: Huduma Centre GPO at Teleposta Building.
Commuters dealing with different government services in the same journey can use the Huduma Centre GPO guide to understand the surrounding Kenyatta Avenue area.
This is exactly where the new database architecture becomes powerful: government destinations in the same part of Nairobi begin linking together geographically.
Before Visiting an Immigration or Passport Office
Confirm the service you require before travelling.
Complete any required online application steps.
Check whether you have an appointment or reporting instruction.
Confirm the office specified for your application.
Carry the documents required for your particular process.
Do not assume every immigration service requires a visit to Nyayo House.
Metros Immigration and Passport Transport Database
This guide begins another branch of the Metros Commuter Services Guide.
The structure will connect:
Immigration/passport service → physical office → Nairobi landmark → CBD stage → matatu route → commuter’s neighbourhood.
The first dedicated supporting article should therefore be:
Nyayo House Immigration Offices: Location, Passport Services and How to Get There
Information last verified: September 2026.
