Tag: Passenger Rights

Learn how to report a matatu or PSV in Kenya for dangerous driving, speeding, overloading, harassment, vehicle defects or other violations, including when to contact NTSA or police.

Can matatus increase fares when it rains or during rush hour? Learn what Kenyan law says about PSV fares, fare disputes, tickets, receipts and passenger obligations.

Injured in a matatu or bus accident in Kenya? Learn what to do after a PSV crash, including medical treatment, police reporting, P3 forms, accident abstracts, insurance and compensation.

PSV insurance laws in Kenya require matatus and buses to carry appropriate insurance. Learn how passenger cover works, what to do after an accident and what the KSh3 million statutory limit means.