Kenyan law regulates matatu touting and prohibits commuter-service staff from harassing passengers. This guide explains what counts as prohibited conduct, the penalties that can apply and what commuters should know.
What happens if you are arrested or detained at a Kenyan airport? This guide explains aviation security and police powers, the right to remain silent, access to a lawyer and Kenya’s constitutional court timelines.
Can an airline remove you after you have boarded a flight in Kenya? Learn when airlines can refuse carriage, the authority of cabin crew, disruptive-passenger rules and what to do if you believe you were wrongly removed.
Can an airline refuse to let you board a flight in Kenya? Learn the rules on overbooking, late arrival, travel documents, security, refunds, rebooking and passenger complaints.
What are your rights when a flight is delayed or cancelled in Kenya? Learn about refunds, rebooking, missed connections, accommodation, baggage and how to complain to an airline or KCAA.
What happens if you miss a flight in Kenya? This guide explains airline no-show rules, rebooking, missed connections, refunds, checked baggage and what can happen to the remaining flights on your ticket.
What rights do matatu passengers have in Kenya? This guide explains the rules on passenger treatment, harassment, overloading, designated stops, dangerous driving, fares and reporting problems.