Knowing the correct emergency number can save valuable time when an accident, fire, medical emergency, crime or other serious incident occurs.
This Metros Kenya guide brings together important emergency numbers for Nairobi and Kenya, including national emergency response, police, fire and rescue contacts.
For an immediate or life-threatening emergency, call 999 or 112.
← Nairobi Emergency Services Guide
Kenya National Emergency Numbers
| Emergency Service | Number |
|---|---|
| National Emergency Response | 999 |
| National Emergency Response | 112 |
| Police Emergency | 911 |
| National Child Helpline | 116 |
999 and 112 are Kenya’s national emergency numbers and can be used when urgent police, fire or ambulance assistance is required.
The National Police Service also publishes 911 alongside 999 and 112 as a police emergency contact.
Nairobi Fire & Rescue Emergency Numbers
Nairobi City County operates fire and rescue services for fires, rescue incidents and other emergencies within the capital.
| Nairobi Fire & Rescue | Contact |
|---|---|
| Toll-free emergency hotline | 1508 |
| Fire & Rescue Headquarters | 020 2222 181 |
| Fire & Rescue Headquarters | 020 2344 599 |
The county’s emergency hotline is available 24 hours a day.
For information about Nairobi’s fire stations, locations and rescue services, see the Nairobi Fire & Rescue Services Guide.
Nairobi Fire Station Contacts
| Fire Station | Contact |
|---|---|
| Industrial Area Fire Station | 0755 714 604 |
| Kangundo Road Fire Station | 0777 445 561 |
| Ruaraka Fire Station | 0777 445 563 |
| Waithaka Fire Station | 0777 445 562 |
| Gigiri Fire Station | 0771 404 044 |
When reporting a fire, provide the location as accurately as possible, including the building, road, estate or nearby landmark.
Police Emergency Numbers
For an ongoing crime, security emergency, serious road incident or other situation requiring immediate police assistance, use:
999 | 112 | 911
You can also report an incident at the nearest police station.
For information about police stations across Nairobi, see the Nairobi Police Stations, Contacts & Locations Guide.
DCI Crime Reporting Contacts
Information relating to crime and investigations can also be reported to the Directorate of Criminal Investigations through:
| Service | Contact |
|---|---|
| Fichua Kwa DCI | 0800 722 203 |
| DCI WhatsApp | 0709 570 000 |
For an emergency requiring immediate response, use the national emergency numbers or contact the nearest police station.
Ambulance and Medical Emergencies
For a serious medical emergency, call 999 or 112 and provide your location and information about the patient’s condition.
Nairobi also has public, private and humanitarian ambulance providers operating across the city.
See the Nairobi Ambulance Services & Emergency Contacts Guide for ambulance providers and contact information.
For hospitals and emergency medical facilities, see the Nairobi Hospitals & Emergency Services Guide.
Nairobi County Disaster Ambulance Services
Nairobi City County operates Disaster Ambulance Services as part of its disaster management and emergency response structure.
The service provides emergency medical response and transportation during disasters and emergencies.
For urgent emergencies requiring coordinated response, use the national emergency numbers 999 or 112, or Nairobi County’s emergency response contacts where appropriate.
Child Emergency and Protection Helpline
116 is Kenya’s National Child Helpline.
The service is intended for children and matters involving child protection, welfare and assistance.
| Service | Number |
|---|---|
| National Child Helpline | 116 |
Which Emergency Number Should You Call?
| Situation | Contact |
|---|---|
| General life-threatening emergency | 999 or 112 |
| Police/security emergency | 999, 112 or 911 |
| Fire in Nairobi | 1508 / 020 2222 181 / 020 2344 599 |
| Child protection/welfare | 116 |
| Crime information to DCI | 0800 722 203 |
| Medical emergency | 999 or 112 |
What to Say When Calling Emergency Services
When contacting emergency responders, give the operator clear information about what has happened.
Provide your location first, including the estate, road, building, stage or nearby landmark where possible.
Explain the nature of the emergency and indicate whether anyone is injured, trapped or in immediate danger.
Remain available on the phone where possible in case responders require additional information.
Emergency Services and Nairobi Transport
For life-threatening emergencies, do not delay emergency assistance while looking for a matatu or other public transport option.
For non-emergency journeys to hospitals, police stations and other public facilities, Metros provides transport information through the Nairobi Matatu Routes and Numbers database.
Passengers can also use the Nairobi Bus Stations, Matatu Stages & Termini Guide to understand major boarding and interchange points.
Information about matatu operators is available through the Nairobi Matatu SACCOs, Routes & Destinations Directory.
Nairobi Emergency Services Directory
Continue to the relevant emergency service:
Hospitals & Emergency Care → | Ambulance Services → | Police Stations → | Fire & Rescue →
For the complete emergency directory, return to the Nairobi Emergency Services Guide.
Emergency Information Verification
Emergency numbers and service contacts can change. Metros Kenya periodically reviews emergency information against official government and emergency-service sources.
Last verified: August 2026.
For an immediate or life-threatening emergency, call 999 or 112.
