Knowing where to get help during an emergency can be critical. This Metros Kenya guide brings together essential Nairobi emergency services, including national emergency numbers, major hospitals, ambulance services, police stations, fire and rescue services.
For an immediate or life-threatening emergency, contact emergency services first. Do not delay emergency assistance while trying to arrange public transport.
Kenya’s national emergency numbers include 999 and 112.
Nairobi Emergency Services
Emergency Numbers → | Hospitals & Emergency Care → | Ambulance Services → | Police Stations → | Fire & Rescue →
Important Emergency Numbers
| Service | Emergency Contact |
|---|---|
| National emergency | 999 |
| National emergency | 112 |
| Nairobi County Fire & Rescue | 1508 |
| Nairobi County Fire & Rescue | 020 2222 181 |
| Nairobi County Fire & Rescue | 020 2344 599 |
For a more detailed directory of emergency contacts, see the Nairobi Emergency Numbers Guide.
Major Hospitals and Emergency Care in Nairobi
Nairobi has major public, private and faith-based hospitals providing emergency, trauma and specialist medical services.
The Metros hospital database connects major facilities with their locations, emergency information and transport access.
Kenyatta National Hospital → | The Nairobi Hospital | M.P. Shah Hospital | Mater Hospital | Mama Lucy Kibaki Hospital | Nairobi West Hospital | Mbagathi Hospital
The complete directory is available through the Nairobi Hospitals & Emergency Services Guide.
Metros also has a dedicated Kenyatta National Hospital Transport Guide covering matatu routes, stages and transport connections to KNH.
Ambulance Services in Nairobi
Ambulance services provide emergency medical response and patient transport to hospitals and other medical facilities.
For patients who require urgent medical assistance or cannot safely use ordinary transport, an ambulance or other appropriate emergency medical service should be used.
Nairobi Ambulance Services & Emergency Contacts →
Nairobi Police Stations and Emergency Assistance
Police assistance may be required following crime, road crashes, security incidents and other emergencies.
For an immediate emergency, 999 or 112 can be used to contact the national emergency response system.
The Metros directory provides information about major police stations across Nairobi:
Nairobi Police Stations, Contacts & Locations →
The directory connects police stations with their locations, surrounding areas, major access roads and nearby public transport connections.
Nairobi Fire and Rescue Services
Nairobi City County operates fire and rescue services across different parts of the capital.
The city’s fire and rescue network includes stations serving areas such as Nairobi CBD, Industrial Area, Ruaraka, Kangundo Road, Waithaka and Gigiri.
Nairobi County Fire & Rescue emergency contacts include:
1508 | 020 2222 181 | 020 2344 599
Nairobi Fire & Rescue Services, Stations & Contacts →
Emergency Services and Nairobi Public Transport
For non-life-threatening situations, Metros connects emergency facilities with Nairobi’s wider public transport network.
The transport connection can be understood as:
Emergency Service → Location → Major Road → Nearest Stage → Matatu Route → Destination
Commuters can use the Nairobi Matatu Routes and Numbers database to find routes serving different parts of Nairobi.
For information about boarding and interchange points, see the Nairobi Bus Stations, Matatu Stages & Termini Guide.
Information about operators and their destinations is available through the Nairobi Matatu SACCOs, Routes & Destinations Directory.
Hospital Transport Guides
Major hospitals can be connected directly to Nairobi’s transport network through dedicated Metros transport guides.
The information structure is:
Hospital → Location → Major Access Road → Nearest Stage → Matatu Route → Where to Alight
The Kenyatta National Hospital Transport Guide provides detailed transport information for KNH.
Other major hospital transport guides will be connected to the Nairobi Hospitals directory as they are published.
Finding the Right Emergency Service
The type of emergency determines which service should be contacted.
Medical Emergency → Ambulance or Hospital
Crime or Security Emergency → Police
Fire → Fire & Rescue
Road Crash → Emergency Services, Police and Medical Response
Major Disaster → Emergency and Rescue Services
When contacting emergency responders, provide your location as accurately as possible and explain the nature of the emergency.
Emergency Information Verification
Emergency telephone numbers, locations and service information can change.
Emergency information should therefore be checked against the responsible government agency, hospital or emergency-service provider when necessary.
For an immediate life-threatening emergency, call 999 or 112.
